Customer Experience Blog
2018 – SAFRAN Landing Systems rolls out Quantum Control MobileTech to automate the real-time collection of Labor.
By Daniel Tautges – SVP Component Control
MobileTech is an extension of the Quantum Platform that runs on a tablet or handheld device and provides real time tracking of labor as the technician is performing the work.
I recently met with Ken Wierzba, a 16-year veteran of aviation MRO services at the SAFRAN subsidiary, to discuss his recent roll-out of Quantum Control’s new MobileTech application. Ken shared how this new application improves his ability to quote, schedule, and cost his repair of Aircraft wheels and brakes.
Customer Experience interview Q & A with Ken Wierzba:
Q: What is the reason that you made the company-wide purchase of MobileTech?
A: We were originally going to roll-out the bar code application from Quantum but MobileTech had more value to us since we could leverage the handheld devices our team was already using.
Q: How did you justify the purchase?
A: MobileTech was pretty easy to cost justify as the way we previously collected information on labor was to perform time and motion studies for each job, at each site. We found this to be not as accurate as we would like. Sometimes we were over our estimates and other times we were under. Location, Technician, Tooling, etc. all had effects that changed the results.
Q: How do you leverage the information as it is collected?
A: The real-time data provides us with accurate forecasting as to labor cost and enables us to better queue our work groups so that we know precisely when material will move from station to station. This also helps with overall planning for Work In Process, materials, and issuing to jobs. Another advantage is being able to know exactly where on the floor the product is located, who is working on it, and its current status.
Q: This sounds incredibly valuable in bidding and understanding profitability of work orders. You’re also leveraging Quantum’s ability to predict profitability and time to complete.
A: Absolutely. It is true, we can now forecast with much more accuracy.
Q: This is great. How are you looking to extend the product? What is on your Quantum wish list?
A: The MobileTech, and Quantum in general, is great at collecting data and reporting. I would like to be able to roll the data up into a real-time BI dashboard to track and analyze so we can continue to refine our processes. It would also be great to be able to alert and notify if thresholds are out of band.
That sounds like a great way to get full leverage of Quantum. We are currently working on some new initiatives and will keep you posted as we continue to expand on our product.
Ken, thank you for your time and for being a great customer of Component Control. CAMP Systems and Hearst Inc. are committed to working with clients like yourself who work with us in continuing to make Quantum the #1 in aviation software for MRO and Logistics.
Daniel Tautges is the SVP of Component Control and has a 20-year background in Software and Technology Ventures. He can be contacted at email@example.com More background and posts from Daniel are available on LinkedIn.
Component Control is a wholly owned subsidiary of CAMP Systems International a Hearst Corporation and leading developer of Application Specific MRO, Manufacturing, and Logistics Software for the aviation industry. The combined organization has over 60 years of aviation industry experience, world-wide operations, and over $10.5B in annual revenue. Global clients include Barfield, Ametek, AJ Walter, and Unical.
Product families include Quantum Control (Q-STEP, Enterprise, & Express) and StockMarket.aero, an aviation parts listing service with over 50 million parts listed from more than 3,000 aircraft parts vendors.