Is it Time for Quantum-ERP Boot CAMP by the Bay?

img_2752.jpgCustomer Experience Blog

Need Advanced Training on Quantum-ERP?  How about Boot CAMP by the Bay?

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By Daniel Tautges  – SVP Component Control

Component Control has thousands of users around the globe that rely on Quantum Control as critical infrastructure to run their business.  With the release of version 10.10 we have significantly advanced our product and with the advancement clients who have not regularly upgraded to the most current release find it difficult to “self-train” on the new features.

With that being said, it can actually be much more troubling.  Quantum has been in the market since 1999 and we have had several of our customers using Quantum since the early 2000’s.  Implementation, training, process management were all done as part of the initial roll-out of Quantum and in several instances those initial domain experts have left the company.  Training has been taken over by tribal knowledge.  Last user out, training the next user in.  So, as you can imagine, the proficiency and robustness of what Quantum brings gets watered down as time goes on.

What to do?  Jump back in.

Quantum Boot Camp

We just recently had 14 department leads from Embraer join us in San Diego, California, for a week-long Boot Camp.  Embraer doesn’t just want to be proficient with their tools, they want to be maximally efficient.  Efficiency means that they get the most out of the infrastructure they have while empowering their employees to maximize their productivity.

Under Frank Stevens the VP Global MRO Centers direction, maximizing the use of Quantum is a high priority.  Quantum is currently in use in several locations and Embraer has a directed focus on training, best practices, metrics, and Quantum leverage across all sites.

During the “Quantum Boot Camp” the top trainers of Quantum and Sr. Management from both Component Control and CAMP Systems discussed how to achieve maximum leverage with their Quantum application, and talked about new development initiatives and product enhancements that would create even more long-term company value.

Personally, getting to know how Quantum is being leveraged on a global basis by Embraer helped me understand what Quantum does today and how best to align what Quantum will bring in the future.  The session was immensely beneficial for all involved and I look forward to continuing to work with Embraer as a strategic customer.

 

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Our Component Control Mission for 2018

 

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Aviation ERP Software – About Component Control in 2018

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By Daniel Tautges  – SVP Component Control

Learning, Scale, and Vision

I joined Component Control as Sr. Vice President in January-18 and as “the new guy” I spent the last 60 days traveling the globe to meet with Customers, Partners, and Prospective Clients to learn more about what they want, what they like about Component Control, and how Quantum-ERP is positioned in the Aviation Software Market.  Personally, having over 20 years in the global commercialization of software but no experience in this space, I felt that it was critical to quickly get a better understanding of the Aviation market.  With that purpose in mind, I met with several customers and prospects and attended several trade shows including AEA, HAI, ILS, and MRO Americas.  Although far from an aviation software expert, I listened and learned.

Learning

Nearly every customer that I spoke with LOVES Quantum.  I really felt their passion for the product and I was told that our software was part of their daily work life.  They leverage Quantum aviation software as the foundational system that they use to build, repair, inventory, ship, account, sell, and support their customers.

I heard that they want to do more with Quantum by gaining higher accessibility, increased visibility, and quickly identifying business impacts and opportunities for productivity gains.  I heard that they want more integration with 3rd party software and marketplace providers.  I heard that most want more training and to get a better understanding of what they have but are not yet using.  I also heard that our customers are excited to attend our user conference in June (QUE Group) to meet their peers across the aviation space to share best practices and learn more about Quantum.  These market lessons have allowed me to action a vision and plan for 2018 and beyond.  For us to deliver this plan we will need an even higher level of customer engagement and leverage our, now, formidable business scale.

Scale

Component Control is a different company than it was three years ago.  We started as a founder owned business and grew rapidly by capturing the majority of the aviation parts logistics and MRO markets.  With more than 1,500 global aviation customers, we are the product that companies in this space rely on.  We are now part of an even larger market as a CAMP Systems owned company and part of the $10.6B Hearst Portfolio.  CAMP Systems has over 800 employees and those resources are now available to Component Control.  We are actively engaged with CAMP on product development, marketing, operations, support and finance.  Those joined resources have already produced great results in the delivery of new products (CAMP Connect & MobileTech) and improved imaging and branding with our newly designed Website.

Vision

2018 will be a year of leverage in building new applications around mobility, visibility, and accessibility.  We are actively engaged in building deeper partnership with existing partners like Oracle and evaluating several exciting new partnerships.  We are working to improve the users experience in StockMarket.aero with more access to more vendors, better filtering, and community sharing.  With over 150,000 searches per day and over 3,000 vendors, we feel StockMarket can be even better and will continue to remain free to list. And finally, we are encouraging our customers to come to San Diego and attend Quantum Academy.  We offer a full week of training every third week of the month and once completed attendees will be certified on Quantum, get exposure to new products, and gain a better understanding of their existing capabilities.  If you require more Quantum training please attend, meet our team, enjoy the food in Little Italy and the San Diego sunshine.

2018

With these strategic initiatives set for 2018, we are committed to continue to be the service-oriented and professional company that our customers love while delivering new and innovative software.  Our ultimate goal is to provide Quantum-ERP customers the highest productivity and ROI in the Aviation marketplace.

SAFRAN Landing Systems rolls out Quantum Control MobileTech to automate the real-time collection of Labor.

 

Customer Experience Blog

2018 – SAFRAN Landing Systems rolls out Quantum Control MobileTech to automate the real-time collection of Labor.

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By Daniel Tautges  – SVP Component Control

MobileTech is an extension of the Quantum Platform that runs on a tablet or handheld device and provides real time tracking of labor as the technician is performing the work.

I recently met with Ken Wierzba, a 16-year veteran of aviation MRO services at the SAFRAN subsidiary, to discuss his recent roll-out of Quantum Control’s new MobileTech application. Ken shared how this new application improves his ability to quote, schedule, and cost his repair of Aircraft wheels and brakes.

Customer Experience interview Q & A with Ken Wierzba:

Q: What is the reason that you made the company-wide purchase of MobileTech?

A: We were originally going to roll-out the bar code application from Quantum but MobileTech had more value to us since we could leverage the handheld devices our team was already using.

 

Q: How did you justify the purchase?

A: MobileTech was pretty easy to cost justify as the way we previously collected information on labor was to perform time and motion studies for each job, at each site. We found this to be not as accurate as we would like. Sometimes we were over our estimates and other times we were under. Location, Technician, Tooling, etc. all had effects that changed the results.

 

Q: How do you leverage the information as it is collected?

A: The real-time data provides us with accurate forecasting as to labor cost and enables us to better queue our work groups so that we know precisely when material will move from station to station. This also helps with overall planning for Work In Process, materials, and issuing to jobs. Another advantage is being able to know exactly where on the floor the product is located, who is working on it, and its current status.

 

Q: This sounds incredibly valuable in bidding and understanding profitability of work orders. You’re also leveraging Quantum’s ability to predict profitability and time to complete.

A: Absolutely. It is true, we can now forecast with much more accuracy.

 

Q: This is great. How are you looking to extend the product? What is on your Quantum wish list?

A: The MobileTech, and Quantum in general, is great at collecting data and reporting. I would like to be able to roll the data up into a real-time BI dashboard to track and analyze so we can continue to refine our processes. It would also be great to be able to alert and notify if thresholds are out of band.

 

That sounds like a great way to get full leverage of Quantum. We are currently working on some new initiatives and will keep you posted as we continue to expand on our product.

Ken, thank you for your time and for being a great customer of Component Control. CAMP Systems and Hearst Inc. are committed to working with clients like yourself who work with us in continuing to make Quantum the #1 in aviation software for MRO and Logistics.

 

About

Daniel Tautges is the SVP of Component Control and has a 20-year background in Software and Technology Ventures.  He can be contacted at dtautges@componentcontrol.com  More background and posts from Daniel are available on LinkedIn.

Component Control is a wholly owned subsidiary of CAMP Systems International a Hearst Corporation and  leading developer of Application  Specific  MRO, Manufacturing, and Logistics Software for the aviation industry.  The combined organization has over 60 years of aviation industry experience, world-wide operations, and over $10.5B in annual revenue.  Global clients include Barfield, Ametek, AJ Walter, and Unical.

Product families include Quantum Control (Q-STEP, Enterprise, & Express) and StockMarket.aero, an aviation parts listing service with over 50 million parts listed from more than 3,000 aircraft parts vendors.